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Found articles: 15

  • Mastering Challenging Service Situations

     During the course of everyday business, many of you encounter unsatisfied customers. How you and your staff handle these situations, will shape your service image and ultimately your bottom line. How can you best handle challenging situations?More

  • 8 Critical Steps to Establish a Customer Service Culture

     “Every company’s greatest assets are its customers, because without customers there is no company,” --Erwin FrandDuring our recent weakened economy, many businesses have seen declining revenues and declining budgets. Declining budgets often lead to reduced staff levels and diminished services. To me, this does not make sense.More

  • Marriage: Where is the Fairy Tale?

     “Presently, 40% of all first marriages in this country end in divorce. 60% of all second marriages and 75% of third marriages fail as well.” –Dr.More

  • Putting Mechanics: Do You Have a Problem Under Your Hood?

     There is an old saying in golf, “A good putter is a match for anyone, but a poor putter is a match for no one.” I am not certain who said it, but truer words in golf have never been spoken. Fifty percent of all strokes allocated against par are putts.More

  • Sheep Do Not Start Out Lost

     Have you ever thought about how sheep get lost? Even with a shepherd, they still get lost. How does this happen?More

  • Priorities: Are You Living Yours?

     In the Charles Dickens classic, “The Christmas Story”, Scrooge is given the opportunity to examine his life and his priorities before it is too late. Upon being shown his grave by the ghost of Christmas Future, he asks “Spirit, are these instances of things that will be or are they of things that might be? Is it too late for me?More

  • 5 Keys to Powerful Communication

     As a coach that specializes in marriage, couples and family coaching, it is critical to develop strong and clear keys for communication. How many times have you been faced with a difficult feeling or occurrence that you are reluctant to discuss with your partner? You probably thought, “If I just don’t say anything, I can get past it”?More

  • Conquering Goals: The Battle Plan

     “To accomplish great things we must not only act, but also dream, not only plan, but also believe.”(Anatole France) While these three items define success, without all of them success would be unattainable. Without a dream, you will be without desire and without desire, you will be without action.More

  • Four Obstacles to Exceptional Leadership--Part 1

     “Most of our obstacles would melt away if, instead of cowering before them, we should make up our minds to walk boldly through them.” -- Orison Swett MardenEvery day leaders are faced with challenges to expand their thinking, overcome obstacles and embrace potential growth. It is my belief that leadership hinges upon the potential of success, not the possibilities of failure.More

  • If You Can Dream It, You Can Do It!

     “I have heard it said that the first ingredient of success is to dream a great dream.” John A. ApplemanHow often do you dream or aspire?More