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Found articles: 24

  • Schmoozing Is Very Legal
    Competition is a good thing provided you are at the top of your game in your given field or industry. If you are a mediocre service provider and have competition, you're in trouble unless you begin immediately correct the problems. I did not attend some Ivy League School of Business or even earn a bachelors degree in business but common sense is very common for me.More

  • Image is Everything, Almost
    During the good old days, a business could get away with scribbling a note or pecking on a typewriter long after the ribbon should have been replaced and sending it to a customer or potential one. The carbon paper placed between the original to make a copy for in-house records was acceptable even if it smeared. Using whiteout and typing over the mistake even though the correction was still noticeable was not a problem and didn't harm sales.More

  • 20 Business Telephone Etiquette Tips
    Today's technology has many advantages and a great many disadvantages. I often wonder how our society survived without a mobile telephone. I wonder how I survived without the Internet.More

  • It's All About the Consumer
    Spoiled defined as an adjective means to treat with excessive indulgence. Have you been accused of being spoiled? I have.More

  • A "Good Thing" - Hiring a Consultant
    A little old lady went back to the doctor for her follow-up visit as previously scheduled. It was only after the patient was in the examination room, the doctor said to her, "Mrs. Smith, I'm unable to see you today because your $20 check was returned by the bank.More

  • A Passion for Excellence
    What is excellence? Is it an acquired skill? A few synonyms for excellence are preeminence, distinction, and transcendence.More

  • Learning from Mistakes
    You're working a project and you realise hours into it, you have sold your services for far less than the job at hand. What are you to do? First, you must learn from this mistake by documenting where you went wrong.More

  • What Makes a Winning Team?
    The people answering the phones ringing into a multi-billon dollar corporation would be sorely missed if they went on strike. Customers would learn almost immediately of the chaos their absence caused. If the janitorial staff decided to join the phone operators, even more chaos.More

  • Building a Winning Workplace
    Small business owners, for purposes of this article, dental healthcare providers, are unique to your typical office structure. It tends to boil down to the front office and the back office. This is where the business and clinical staff works.More

  • We Are Family!
    I have two brothers and three sisters with me! I must remind myself often that we are not toddlers, adolescents, teenagers or even in our 20's any more. We have so much fun whether together or apart!More