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The Costs of Workplace Conflict: How to Stop Wasting and Start Investing
Conflict in organizations is not a problem. Poorly managed conflict is. Conflict managed well is a proactive investment in the future of the organization and in the employees involved.More -
Conflict in the Workplace: Doggone Good Tips for Resolution and Relationships
Two dogs share our lives. Luigi is a tiny Shih Tzu stray we found running along a road some years back. Hugo is a giant Newfoundland and Golden Retriever mutt whose sweet face beckoned us from the web page of a nearby animal shelter.More -
Selecting a Mediator: How to Find the Right Professional for a Workplace Dispute
Outsourcing dispute resolution services can save an organization time, stress, and money when the mediator is called in to help sort out a co-worker, senior team or other dispute before matters escalate, become entrenched, or lead to attrition, grievances or litigation.If a workplace dispute is complex or important enough that you'd like the assistance of a mediator, then you naturally want to make sure the mediator you hire is up to the job. Your selection should be based on qualifications, experience, and good fit for your organization.More -
Giving Feedback without Creating Conflict: A Mediator's Guide
I once worked for someone who would periodically stroll into my office and say, “Can I give you some feedback?” Obviously, I wasn’t likely to say no to my boss, so I’d nod and swallow, knowing what was coming. It was always--and I mean always--a criticism about a project, one of my staff, or of me.More -
Difficult Workplace Conversations: 5 Strategies for Encouraging a Colleague to Talk
What do you do if you want to have a difficult conversation about an important workplace matter but the other person doesn’t? When you want to talk and the other person doesn’t, it may be tempting to cajole or demand. Too often, this approach has mixed success because you may be missing important subtext in your colleague's “I don’t want to talk about it” response.More -
Workplace Fireworks: How to Know When Conflict Is Destructive
Remember Scotty on Star Trek? Perhaps it’s just my recollection from childhood or perhaps he actually said it frequently: When asked by Captain Kirk to push the ship’s engine hard, he’d say in that pseudo-Scottish accent, "Cap’n, I can't push it any harder. I think it’s going to blow!More -
Conflict at Work: The Hidden Costs of Poorly Managed Organizational Conflict
Conflict in organizations is not a problem. Well managed conflict contributes to creativity, strategic initiative, more effective systems and communication, stronger workplace relationships and greater commitment to the organization. Organizations shouldn’t attempt to prevent conflict, but should instead focus energy on preventing unresolved or destructive conflict.More -
Conflict at Work: The Root Causes of Workplace Conflict Are Often Systemic
When I'm asked to enter an organization and help people talk things out, I'm often asked to fix things like this:Those two just can't get along. Would you see if you can help them get past their differences with one another. They don't seem to be very good communicators.More -
Conflict in Workplace Teams: Using Appreciative Inquiry to Build on What's Working
When faced with a difficult or complex problem, it's easy to get caught up in a "fix it" frame of mind. This deficit-focused approach places problems at the center of attention, and such negative spotlighting can actually have a limiting effect on the potential for creative resolution.There is another way: Focus energy on what works.More -
The 7 Habits of Highly Effective Dialogue: Applying Covey's Habits to Difficult Conversations
Stephen Covey's seven habits of highly effective people have become classic pieces of leadership and management wisdom. The habits are applicable to having successful conflict conversations, both at home and at work. Here's how to use them next time you find yourself in a tense situation or conflict:Habit 1: Be ProactiveCovey said that proactive people take initiative and "work on the things they can do something about.More