Five Tips to Calm Cranky Customers

Most Recent Articles in Customer Service category

• Customer Service: Reconnecting with Customers - By: Howard Lee
  No one likes to be put on hold or to endure high pressure sales tactics. Even Business owners, who, after all, are also consumers, probably hate the "hard sell" that is common at many firms.
• Finding a reliable accountant - By: Michiel Van Kets
  If you are running your own company or if you are self-employed, hiring an accountant can be priceless. A few of the services they offer include completing tax returns, keeping company accounts, financial planning, auditing and book-keeping.
• One Way Links! How To Get - By: Bhrat Brij
  Once you've managed to build your own website you are facing a huge dilemma: how to get your site indexed by search engines and how to get those one way links so valuable for SE.
• Speak Easy: The Importance of Communication in the Real Estate Industry - By: Joshua Keen
  The ability to effectively communicate is one of the most important skills a professional can have in any industry. In real estate, agents have to deal with clients, colleagues, as well as the general public. If an agent is unable to speak or write well, he won't win over his target audience. He will miss out on deals and he will lose money.
• Building Up Your Base Through Loyal Customers - By: Janice Jenkins
  Every company is going to need them. You’re going to have your best and most loyal customers. Recognizing who they are in order to get them to keep coming back is important, but it’s also important to know why they’re so loyal to begin with. You need to get your customer base to keep growing. If loyal customers are going to be the strongest base, figure out the best way to make that base as big as possible.
• Putting Personality Into Your Business - By: Lynne Saarte
  It isn’t always just about the service. When I go into a store I expect the service to be good. I’m not always right about that, but I still expect to get good service. After all, that’s the least the store can do. If they aren’t willing to even give me good service than what reason do I have to ever come in again?
• Handling Complaints - By: Janice Jenkins
  No company can avoid it completely. Eventually you’re going to have a customer come in who’s angry with you. There simply isn’t a way to please everyone, but how you handle a customer who’s mad can do a lot to ease back any potential damage and improve your standing with them in the end.
• Office Desks Height Adjustability - By: Mandeep Singh
  Up until about 10 years ago most desk top heights were fixed at around 72cm from the ground. There were some manufacturers who offered height and tilt adjustable desks, but these were mainly for specialist requirements such as designers and draftsmen.
• A Full-time Business Earning 6 Figure Income on eBay - By: Ila Bhatt
  If you want to run a full-time business earning 6 figure income on ebay, you should start thinking about customer service in a big way. Contact the winner, and congratulate them. Describe the item they have won and how the item will be shipped. Once the payment and shipping details have been taken care of, contact your buyer again. Furthermore, you should issue refunds promptly. I had customers who request refunds which I promptly refunded and they ended up buying more items from me over the long run. Why?
• The Three Musts for Effective Customer Service and Postcard Printing - By: Rachelle Lim
  Customer relationship is very important to your business. Here are three important guidelines that you must master for your effective customer service and postcard printing.