How to Plan for IT Emergencies

By: Joshua Feinberg
Submitted: 2007-01-17 16:03:00
Print this article | Tell a friend | For publisher | Social Bookmarking
Rating:
 

IT emergencies are inevitabilities in today's technological world. Handling them will be critical to your IT business and maintaining a strong and loyal customer base. You have to achieve a delicate staff balance that allows you to meet the needs of existing clients and gain new ones.

Don't Over Schedule

For technical people that do not have sales or management tasks, you want to schedule at 75 percent capacity. This means that 25 percent is left open for non-billable projects, IT emergencies and new business.

You will encounter times, even when you leave room, when you still can't handle every client without calling in all available resources. This is the time when you need to pull everyone together to handle enough IT emergencies and focus on individual customers. Standardizing will pay off during this time.

If you have someone out in the field for a full day, schedule them from eight to eleven a.m. and then do an afternoon appointment from one to four, which leaves you time.

Explain It Emergencies Well

Long-term clients understand IT emergencies and typically will be able to deal with times when you have to reschedule their appointments. Your response to emergencies lets them know that when they get into trouble, you will be there for them too. The most important thing to do if you encounter IT emergencies is to keep communications open; if you're running a few hours late, call your next client and explain the situation.

The most important things to remember when handling IT emergencies is to keep communications open, stay in contact with clients, make the best use of what resources you have and don't over-schedule routine appointments so you are prepared. You will need this extra time built-in s you can best handle IT emergencies.

Copyright MMI-MMVII, Small Business Computer Consulting .com. All Worldwide Rights Reserved. {Attention Publishers: Live hyperlink in author resource box required for copyright compliance}

Joshua Feinberg has helped thousands of small business computer consulting firms get more steady, high-paying clients. Now you can too. Sign-up now for your free access a one-hour audio training program featuring field-tested, proven Small Business Computer Consulting Secrets.

Article source: Expert Articles

Most Recent Articles in Computers category

  • Online Poker Rooms: The best places for minting money - By: Melville Jackson
    he software is stable and responsive. Even with more than a thousand players using it simultaneously, the software has never crashed or slowed down till date.
  • Play Texas Hold 'em online: Get connected with your buddies - By: Melville Jackson
    Texas Hold 'em poker (also called Texas Holdem or Texas Hold'em) is one of the most popular card games available today.
  • Data Centre Solutions: Outsource the IT Infrastructure for Business Success - By: Isla Campbell
    When a company outgrows their existing IT infrastructure, what are the options available to them?
  • Computer Problems? Call the Computer Doctor - By: Elizabeth Gray
    Computers are one of the greatest things that we can have and it really opens up the world to us, especially when we are connected to the Internet. Unfortunately, computers can also be one of the most frustrating things that we can own and whenever they are giving us a problem, very few of us enjoy owning one.
  • Benefits of a Server Room Portable Air Conditioner - By: Jeanie Wong
    Server rooms are essentially rooms that house computer servers and in the informational technology sector, the term generally applies to smaller arrangements of servers, while larger groups of servers are housed in data centers. Learn how a server room air conditioner can benefit you.
  • The Technological Revolution - Pod casting For Beginners - By: Ravii Kumarr
    Podcasting is the latest technological revolution that happened in the World Wide Web. It is the latest innovation in broadcasting and a new medium in publishing shows. Podcasting show is termed as podcast.
  • To Find Easy Computer Financing - By: Sudhir Kumar
    Finding easy computer financing is not as simple for some as it is for others. Chances are that if you have perfect credit, you can finance just about anything.
  • Ipod Troubleshooting - By: Sumit Sharma
    Do you have an iPod that refuses to work the way you want it to? Looks like you need some help. If you poke around a bit online, you can find excellent iPod troubleshooting tips. Whatever your problems are, they can likely be fixed quite easily.
  • Looking Carefully When Shopping For A Turnkey Website - By: Adnan Ahmed
    When starting a new home based internet business, you can get overwhelmed with everything that you need to learn to get started and be successful. You will need to build and design your website, decide on how you will generate income from your website, and learn internet marketing techniques on how to promote and direct visitors to your new website.
  • Simple Ways To Success For Online Jv's - By: Prakash Singh
    1. Be Personal and different - most successful marketers get propositioned on a daily basis. 2. Find major players in your industry (well-known product creators, service providers, website owners, list owners etc..) and get to know them a little (join their newsletter, read their information, buy a product or 2 from them) and if possible speak to them in person or via the phone.