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Information
Customer Communication by Email
Among the smaller businesses that I work with, I often come across people who have little idea how to contact their customers by email and some are even aware that they need help to learn the skills properly: I love email - it is quick, low-cost, tangible, asynchronous and generates a record. I also hate email if it is spam, pointless or poorly presented.Be legal and delightfulThe law is the first aspect that I impress on my clients: The UK Data Protection Act became law in December 2003.Read more…Four Words To Make Your Business Communication More Persuasive
If you are interested in creating persuasive marketing material and convincing business presentations, check out these words from a poem written more than 100 years ago.“I keep six honest serving-men (They taught me all I knew); Their names are What and Why and When And How and Where and Who.”Recent academic research has shown that Rudyard Kipling, who wrote the poem, is more than just a master of pretty words.Read more…The Few & the Many: Free Trade, Outsourcing, & Communication
Have you noticed that some sound ideas get bad publicity? Two I have in mind are outsourcing and free trade.No doubt you could name others, but looking at these two initiatives helps us understand a communication challenge for many companies and not-for-profit organizations.Read more…Communication & Corporate Social Responsibility
In the past few years, the anti-corporate movement (including those opposed to globalization) has gained a bit of steam.What many people in the movement promote now is called Corporate Social Responsibility (CSR), the idea that corporations should be responsible to all of society and the environment, as well as to shareholders.It's a shame they've gained momentum.Read more…The Three Most Important Words In Communication
Ask a successful agent for the three most important words in real estate, and you’ll get the answer: “location, location and location.”Ask a successful communicator for the three most important words in public relations, and you should get the answer: “repetition, repetition and repetition.”Just as the geographic landscape is littered with properties that suffer for their poor location, the communication landscape is littered with public relations efforts that fail to leverage repetition to engage important audiences successfully.Read more…Culture As A Barrier To Communication
Each of us is exposed to people from other cultures on a regular basis, in the workplace, in our social activities, at school, or even within our families. Our culture hinders us from getting our message across as well receiving the full message that others want to convey to us. This article expound on three aspects: what culture is, the main causes for cross-cultural misunderstandings, and the attitudes and skills that we need to communicate cross-culturally.Read more…Three Communication Secrets of The Great Communicator
I’ve worked in media and public relations for 20 years, and experience has taught me that communication is an essential skill to master in order to be successful in all aspects of one’s life. No one person can do many things without the involvement of other human beings; having superior communication skills, then, is a highly enviable quality, and those who manage such a feat serve as role models to the rest of us. Ronald Reagan, “The Great Communicator", exemplified this quality so well that people elected him President.Read more…Cross Cultural Communication & PR
The Public Relations (PR) industry is responsible for creating and maintaining relationships between clients and customers. Through areas such as brand management, advertising, media relations and crisis management, PR practitioners seek to foster interest, trust and belief in a product or company.PR practitioners are aware of how best to carry this out when dealing within their own nations and cultures, however, when dealing with a foreign audience it is critical that cross cultural differences are recognised.Read more…How to Master Communication Even if you failed High School Grammar
Does the thought of knowing your verbs from your adjective scare you? Can the word syntax send you running for cover? Or perhaps putting two words together in front of a crowd sends your body into complete melt down.Read more…Establish Credibility as a Powerful Presenter - One Communication Detail at a Time
Consider and count all of the details - the little steps - to pay attention to that add up to big results - especially with regard to our credibility. In this article I share some of the details that I feel make us more credible as powerful presenters. It does take time and effort, but when we add them all together, our reputations will shine.Read more…Mind Upgrade -- Face Value of Visual Communication Dynamics
In your face marketing and selling, visual communication dynamics, overwhelmingly influence our thinking and behavior. We are dynamically visual beings by nature. The eye is the most powerful information conduit to the brain -- continually feeding us images that create our perception of the world and shapes how we think, behave and respond.Read more…Clear Communication: The Benefits and How to Achieve Them
Communication is a complex and often difficult process for both the receiver and sender. Barriers on both sides of the process often deflect the real meaning of the message and inhibit clear, open, and rewarding communication. Research shows that a major portion of an organization’s problems are caused by poor communication, while an even greater part of an organization’s progress stems from good communication.Read more…Communication Barriers and Simplifying the Communication Process
The communication process can be much more difficult than a person thinks. Unfortunately, many times a presenter does not realize that their message is being lost until it is too late and they have gone through an entire meeting/lecture talking away about something that their colleagues/audience thinks is absolutely meaningless. Here are some helpful questions to ask yourself before attempting to relay a message to a large audience.Read more…The Relationship between Information Sender and Receiver: The Art of Communication
For communication to take place, a message must be transmitted by a communicator and correctly received by a listener. If the message is not understood, there is no communication. There is only noise.Read more…Qualities of Good Communication
Webster’s Dictionary defines communication as “a giving or exchanging of information, signals, or messages by talk, gestures, writing, etc.” The primary goal of communication in a training setting is to transfer information to participants in such a way that a maximum amount of the message is understood and retained.It has been said that communication is sincerity plus affability.Read more…Nonverbal Communication in Business
There are five key elements that can make or break your attempt at successful nonverbal communication in business: Eye contact Gestures Movement Posture, and Written communication Let's examine each nonverbal element in turn to see how we can maximise your potential to communicate effectively... Eye contact Good eye contact helps your audience develop trust in you, thereby helping you and your message appear credible. Poor eye contact does exactly the opposite.Read more…Selling is Personal Communication and Relationship Building with the Prospect
If you are a sales manager in charge of training new recruits and sales people you know you have your work cut out for your. Many people have been told that they are a natural salesperson, due to their persuasive demeanor. But selling is much more than that and all too often new sales people on your sales team, just do not understand this and this is whyI always advised the sales managers for each of our franchised outlets to tell their sales people that; Selling is Personal Communication and Relationship Building with the Prospect.Read more…How to Effectively Connect with Your Prospects and Close More Sales with Proven Communication Skills
Ever wondered why some sales letters produce extraordinary results? Ever been "sucked in" by some web copy and, like some magic, been literally held by the hand until you click on the order button? What do you think was really the power behind that irresistible pull?Read more…Unlocking the Myth of Hypnotic Communication
Unquestionably when the word hypnosis pops-up in a conversation or in the mainstream press, nostrils flair, minds conjure up strong reactions of parlor tricks and pictures of late night scary movies where starry-eyed maidens are seduced to carry out satanic acts. Here we are, in modern times, where we have set foot on the moon, (ops – better watch my words – there are people who still think the earth is flat) broke the sound barrier, communicate wireless with the most modern technology and still people see hypnosis has a hoax. Even the well educated are not off the hook from such lack of knowledge and ignorant responses.Read more…10 Expressions to Avoid in Sales Communication
Keeping up with what words are in and out isn't hard. Yet,with all the other more important things on our to-do list,it doesn't get remembered easily. 1. Any archaic, stilted words, such as: hitherto, whereby,thereby, herein, therein, thereof, heretofore.Read more…
Most Recent Articles in Communication category
- Non-verbal Communication: Sight Over Sound - By: Rebecca McClain
Your non-verbal messages account for seventy percent of your communication, with your verbal messages coming in a distant second at twenty percent and your message tone accounting for ten percent of the weight of your communication. - Relationships - Five Winning Habits for Developing Positive Business and Personal Relationships - By: Gail Solish
In order to live a full and complete life, you need to be able to interact with others. Here are 5 winning habits for developing positive relationships in all areas of your life. - Braille and Transcription Services - By: Jenny Andrew
There are a huge number of businesses that require Braille transcription services from government organisations to any business associated with serving blind or partially sighted people. - Going Paperless - The Many Benefits (And Some Pitfalls To Be Aware Of) - By: Judd Kessler
Going paperless in your law office can provide many benefits including saving you time, money and improving your client relations. There are some pitfalls to be aware of, but if you know the dangerous, you can avoid making some simple mistakes. - The Future of Collaboration - By: Darwin Redshield
I'd like to take this opportunity to take a look at the present and future of cutting-edge collaboration technology. Where does enterprise collaborative technology stand today? And what sort of advancements can we expect at the turn of the 22nd century? - Communication - Do You Have The Skills To Become an Excellent Listener? - By: Gail Solish
One of the most challenging tasks of being an effective communicator is being a good listener. Here are the three obstacles you need to overcome in order to become an effective listener. - Organizing Successful Parties with the Right Invitations - By: Katie Marcus
Business occasions always come with a party or a dinner reception. These business parties or dinners are great opportunities to extend networks or just to be reacquainted with colleagues. - Communication - The Power of Speaking - By: Gail Solish
There are two major components of communication, speaking and listening. Language is powerful as it spreads ideas, solves problems, makes requests, reveals an individual's attitudes and beliefs and influences others. Effective speaking can make a large difference. - Why buy Fido cell phones online - By: Alice Shown
There are only two GSM networks in Canada: Rogers Communications and Fido, which is in fact owned by Rogers. - Features of Rogers wireless - By: Alice Shown
Rogers Wireless is a subsidiary of Rogers Communication and is the biggest provider of wireless voice and data communications services in Canada.