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Information
When the Customer Demands: "Give a Discount or Lose the Order"
Periodically every sales person encounters the customer who refuses to buy unless they receive a discount. Sometimes this is driven by the organization's culture or the buyer wanting to look good to their boss and sometimes it is simply the mindset of the individual buyer them self. To some people price satisfaction and their perception of value, is not about the actual amount paid as much as it is their sense that they have negotiated the price down from a higher starting point, thereby obtaining a “better deal.Read more…What Exactly is Customer Relationship Management?
The defintion of Customer Relationship Management (CRM) that I favor is "CRM is the business strategy that aims to understand, anticipate, manage and personalize the needs of an organization's current and potential customers"From this we can learn that CRM is more than just a piece of software; CRM is a business strategy, one that puts the customer at the heart of the business.“That’s nothing new” I hear you say, and you would be right. Good business people have always understood the relationship between happy customers that come back again and again and creating long term, sustainable profitability.Read more…How To Use Your Current Customers
Jay instructed a customer of his to offer a rare coin collection to new customers for just $19. He was actually losing a couple of dollar on every sale! But ....Read more…What Do Your Clients REALLY Think of You?
*********************************************Know Thyself - Socrates*********************************************I'd like to start this article with a test …What do you get when you cross a Northern Canadian male, a 4x4 truck and heavy rain?You guessed it! … Mud Bogging!Read more…Mastering Challenging Service Situations
During the course of everyday business, many of you encounter unsatisfied customers. How you and your staff handle these situations, will shape your service image and ultimately your bottom line. How can you best handle challenging situations?Read more…Quality vs. Quantity
There is a battle in Call Centers. The teams are Quality vs. Quantity; two performance factors that don’t seem to get along.Read more…Customer Service Consultants
When all else fails in your company to meet the needs of your customer consider a customer service consultant. If you find that agents in your company are constantly having misunderstanding that result in loss of customers bring in a consultant. There are a number of resources available in books and on the Internet to help you find which consultant best suits your company.Read more…Making the Connection: Customer Relationships That Build Your Business
Have you ever wondered why you often find a coupon tucked inside your cereal box, or get invited to a customer preview sale at your favorite department store? Those companies know that their existing customers are the best - and most profitable - customers they'll ever have. So it's not surprising that they'll do whatever they can to keep these customers happy and coming back again and again.Read more…The Importance of Good Customer Service
Do you have good customer service? Even for your free giveaways?I have been thinking over the past couple of weeks why some WAHP's have trouble growing their business.Read more…Accountants / Lawyers Do Yourself a Favor - What do Your Customers Want?
In my day to day practice in strategic human resource management I often come across customers looking for a 'good' accountant or 'good lawyer'. As an accountant myself the common thread for a 'good acountant or lawyer' seems to be 'I want someone who can explain things in plain english without the jargon'. This simplicity of service and communications can grow your business and ensure that you never need to look for more work!Read more…At the Carwash; The Customer really is always Right
You have no doubt heard the saying that the customer is always right. When you are a customer you happy with this position, when you are the owner of a small business, sometimes you see this is like opening Pandora’s box. But for the sake of argument, let me add a caveat to that saying: “The customer is always right, even when they’re wrong and you know it.Read more…Provide Exceptional Value - Grow Your Business
The primary objective of a business is to get and keep customers. Growing a profitable business requires providing exemplary customer service and products or services of exceptional value.In the classic book, The Science of Getting Rich, Wallace D.Read more…Got A Consumer Problem?
Millions of people, just like you, end up with a consumer problem that they just can't seem to get resolved. No matter what they do. Even though you are in the right, even though you are being treated improperly.Read more…It Is All About Customer Service!
In this day of terrible customer service, it should come as no surprise that serving your customers, also known as visitors to your web site, must be a top priority. Forget about return on your investment, how your site looks, keywords, meta tags, and the like. Are they important?Read more…How To Keep Your Customers Coming Back -- Understanding Customer Retention
Why do some businesses offer points, stamps or every tenth coffee for free?These businesses understand that a customer retention program is a fantastic way to ensure that customers keep coming back. The most recognized customer retention programs are those loyalty programs used by retailers, but this same principal can be applied to any business that wishes to maintain a loyal customer base.Read more…How To Kick Your Customer Service Up A Notch!
Welcome to the inaugural issue of Human Tech Tips -- Tip #1. How do we take your customer service and kick it up a notch?This is a big question so where do we begin?As an overview, it's a given that the answer is three-fold: People, Process, and Technology.Read more…Debt Elimination Scam
May people these days have a problem with mounting debt. The average person is well below the bad credit limit and is in desperate need to fix it.Some people are so desperate to reduce their debt that they are seeking quick and easy ways of repairing their credit.Read more…Setting Up a Customer of the Week Program for a Mobile Car Wash
In a mobile detail or mobile car wash business you are on a first name basis with your customers. You sink or swim with your ability to please your customer and rely on them to build your business by referring their friends, associates and neighbors. One excellent way to insure referrals is to set up a “Customer of the Week Program.Read more…Five Tips to Calm Cranky Customers
1. Tis the SeasonRecognize that everyone is frazzled during the holidays- you and your customers. Give everyone, including you, the benefit of the doubt when it comes to ‘bad behaviors’ like being abrupt or rude. Breathe deep and smile.Read more…Loyalty Programs May Keep Customers Coming Back - But First You've Got to Earn their Trust
Remember trading stamps? If you’re over 40, chances are you will. Every time you shopped at a participating grocery store or gas station they gave you stamps to paste into a book.Read more…
Most Recent Articles in Customer Service category
- Quality and Customer Service -- Achieving the Ultimate Competitive Advantage - By: Howard Deutsch
Providing quality and customer service excellence is a great way to increase competitiveness and profit. Customer satisfaction surveys and employee satisfaction surveys are cost-effective ways to identify how to achieve quality and customer service excellence. - Finding the Right Contact Centre Software - By: Rianne de Leon
Your contact centre is your main customer interface, but is your contact centre fulfilling your business needs? Has your contact centre met your expectations for return on investment (ROI) and profitability? The right contact centre software is designed to solve critical problems and identify areas for future development. It provides you with a prioritised action plan enabling you to deliver the highest levels of customer satisfaction and retention. - Quality Assurance Services - Various Reasons For Use - By: Daniel Martin
Today no business can survive without quality assurance services. Quality improvement measures the efficiency of various business processes. By measuring the efficiency of business processes a business is able to analyze its weakness and strengths. - Get Amazing Freebies Online - By: Daniel Martin
Free samples by mail can fetch you some great deals. There are many products and services like, groceries, movie tickets, apparels, cosmetics, baby products, electronics, home appliances, household goods, food samples, entertainment, beauty products, diet and fitness, and much more. - Types of Telemarketing Services for your Business - By: Rianne de Leon
Outsourcing your customer service or lead generation needs to call centres and various telemarketing companies ease your business from additional burden. It also helps you focus on your core competencies. - Do Your Customers Trust You? - By: Katie Marcus
One of the most important facts you need to understand when marketing to your target clients and customers is that they won't buy from you if they do not feel safe. This means that you have to make them feel secure. - Preventative Maintenance - 5 Tips To Save Money With LPG Systems - By: David McCaughey
Preventative maintenance or just maintenance in general can be a saviour to some and a nightmare to others. In the LPG Industry this has never been so apparent.Mention the names St Peters or Esso Longford would send shivers down the spine of those who can still remember. - Be careful about fake wholesale handbags online - By: Kitty Hill
If you're working to search for a legal handbag provider, all you need to do is type wholesale handbags in the Google search box, and you've got thousands of prospective handbag wholesalers.It is advisable if your provider has a toll-free number so that you can speak to them straightaway. - How to Build Customer Loyalty - By: Katie Marcus
As rocketing gas prices and food costs increase, consumer spending is down. If people aren't spending as much on your products or services as they used to, you can't rely on sales or discounts to bring them in. - 4 Ways to Improve Customer Relations - By: Katie Marcus
When you own a small business, you need every advantage you can get. You are constantly competing with the "big boys", the monster corporations that can bury you in piles of cash if they want.