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When the Customer Demands: "Give a Discount or Lose the Order"
Periodically every sales person encounters the customer who refuses to buy unless they receive a discount. Sometimes this is driven by the organization's culture or the buyer wanting to look good to their boss and sometimes it is simply the mindset of the individual buyer them self. To some people price satisfaction and their perception of value, is not about the actual amount paid as much as it is their sense that they have negotiated the price down from a higher starting point, thereby obtaining a “better deal.Read more…What Exactly is Customer Relationship Management?
The defintion of Customer Relationship Management (CRM) that I favor is "CRM is the business strategy that aims to understand, anticipate, manage and personalize the needs of an organization's current and potential customers"From this we can learn that CRM is more than just a piece of software; CRM is a business strategy, one that puts the customer at the heart of the business.“That’s nothing new” I hear you say, and you would be right. Good business people have always understood the relationship between happy customers that come back again and again and creating long term, sustainable profitability.Read more…How To Use Your Current Customers
Jay instructed a customer of his to offer a rare coin collection to new customers for just $19. He was actually losing a couple of dollar on every sale! But ....Read more…What Do Your Clients REALLY Think of You?
*********************************************Know Thyself - Socrates*********************************************I'd like to start this article with a test …What do you get when you cross a Northern Canadian male, a 4x4 truck and heavy rain?You guessed it! … Mud Bogging!Read more…Mastering Challenging Service Situations
During the course of everyday business, many of you encounter unsatisfied customers. How you and your staff handle these situations, will shape your service image and ultimately your bottom line. How can you best handle challenging situations?Read more…Quality vs. Quantity
There is a battle in Call Centers. The teams are Quality vs. Quantity; two performance factors that don’t seem to get along.Read more…Customer Service Consultants
When all else fails in your company to meet the needs of your customer consider a customer service consultant. If you find that agents in your company are constantly having misunderstanding that result in loss of customers bring in a consultant. There are a number of resources available in books and on the Internet to help you find which consultant best suits your company.Read more…Making the Connection: Customer Relationships That Build Your Business
Have you ever wondered why you often find a coupon tucked inside your cereal box, or get invited to a customer preview sale at your favorite department store? Those companies know that their existing customers are the best - and most profitable - customers they'll ever have. So it's not surprising that they'll do whatever they can to keep these customers happy and coming back again and again.Read more…The Importance of Good Customer Service
Do you have good customer service? Even for your free giveaways?I have been thinking over the past couple of weeks why some WAHP's have trouble growing their business.Read more…Accountants / Lawyers Do Yourself a Favor - What do Your Customers Want?
In my day to day practice in strategic human resource management I often come across customers looking for a 'good' accountant or 'good lawyer'. As an accountant myself the common thread for a 'good acountant or lawyer' seems to be 'I want someone who can explain things in plain english without the jargon'. This simplicity of service and communications can grow your business and ensure that you never need to look for more work!Read more…At the Carwash; The Customer really is always Right
You have no doubt heard the saying that the customer is always right. When you are a customer you happy with this position, when you are the owner of a small business, sometimes you see this is like opening Pandora’s box. But for the sake of argument, let me add a caveat to that saying: “The customer is always right, even when they’re wrong and you know it.Read more…Provide Exceptional Value - Grow Your Business
The primary objective of a business is to get and keep customers. Growing a profitable business requires providing exemplary customer service and products or services of exceptional value.In the classic book, The Science of Getting Rich, Wallace D.Read more…Got A Consumer Problem?
Millions of people, just like you, end up with a consumer problem that they just can't seem to get resolved. No matter what they do. Even though you are in the right, even though you are being treated improperly.Read more…It Is All About Customer Service!
In this day of terrible customer service, it should come as no surprise that serving your customers, also known as visitors to your web site, must be a top priority. Forget about return on your investment, how your site looks, keywords, meta tags, and the like. Are they important?Read more…How To Keep Your Customers Coming Back -- Understanding Customer Retention
Why do some businesses offer points, stamps or every tenth coffee for free?These businesses understand that a customer retention program is a fantastic way to ensure that customers keep coming back. The most recognized customer retention programs are those loyalty programs used by retailers, but this same principal can be applied to any business that wishes to maintain a loyal customer base.Read more…How To Kick Your Customer Service Up A Notch!
Welcome to the inaugural issue of Human Tech Tips -- Tip #1. How do we take your customer service and kick it up a notch?This is a big question so where do we begin?As an overview, it's a given that the answer is three-fold: People, Process, and Technology.Read more…Debt Elimination Scam
May people these days have a problem with mounting debt. The average person is well below the bad credit limit and is in desperate need to fix it.Some people are so desperate to reduce their debt that they are seeking quick and easy ways of repairing their credit.Read more…Setting Up a Customer of the Week Program for a Mobile Car Wash
In a mobile detail or mobile car wash business you are on a first name basis with your customers. You sink or swim with your ability to please your customer and rely on them to build your business by referring their friends, associates and neighbors. One excellent way to insure referrals is to set up a “Customer of the Week Program.Read more…Five Tips to Calm Cranky Customers
1. Tis the SeasonRecognize that everyone is frazzled during the holidays- you and your customers. Give everyone, including you, the benefit of the doubt when it comes to ‘bad behaviors’ like being abrupt or rude. Breathe deep and smile.Read more…Loyalty Programs May Keep Customers Coming Back - But First You've Got to Earn their Trust
Remember trading stamps? If you’re over 40, chances are you will. Every time you shopped at a participating grocery store or gas station they gave you stamps to paste into a book.Read more…
Most Recent Articles in Customer Service category
- Building Up Your Base Through Loyal Customers - By: Janice Jenkins
Every company is going to need them. You’re going to have your best and most loyal customers. Recognizing who they are in order to get them to keep coming back is important, but it’s also important to know why they’re so loyal to begin with. You need to get your customer base to keep growing. If loyal customers are going to be the strongest base, figure out the best way to make that base as big as possible. - Putting Personality Into Your Business - By: Lynne Saarte
It isn’t always just about the service. When I go into a store I expect the service to be good. I’m not always right about that, but I still expect to get good service. After all, that’s the least the store can do. If they aren’t willing to even give me good service than what reason do I have to ever come in again? - Handling Complaints - By: Janice Jenkins
No company can avoid it completely. Eventually you’re going to have a customer come in who’s angry with you. There simply isn’t a way to please everyone, but how you handle a customer who’s mad can do a lot to ease back any potential damage and improve your standing with them in the end. - Office Desks Height Adjustability - By: Mandeep Singh
Up until about 10 years ago most desk top heights were fixed at around 72cm from the ground. There were some manufacturers who offered height and tilt adjustable desks, but these were mainly for specialist requirements such as designers and draftsmen. - A Full-time Business Earning 6 Figure Income on eBay - By: Ila Bhatt
If you want to run a full-time business earning 6 figure income on ebay, you should start thinking about customer service in a big way. Contact the winner, and congratulate them. Describe the item they have won and how the item will be shipped. Once the payment and shipping details have been taken care of, contact your buyer again. Furthermore, you should issue refunds promptly. I had customers who request refunds which I promptly refunded and they ended up buying more items from me over the long run. Why? - The Three Musts for Effective Customer Service and Postcard Printing - By: Rachelle Lim
Customer relationship is very important to your business. Here are three important guidelines that you must master for your effective customer service and postcard printing. - Need More Paying Customers Who Give You More Paying Customers? - By: Matt C
Global Impact brings you this article about how to get customers who LOVE to pay you and who give you MORE paying customers (who also love to pay you!)... - Sending a Great First Impression to Customers - By: Kaye Marks
If you are a salesperson, you are always seeking ways to sell more. If you are a businessperson, then you are a salesperson, no matter what your business is. You are selling your product or service, and so you should always be seeking ways to sell more. - Building Customer Trust: Marketing Services vs. Products - By: Lynne Saarte
Marketing a product can be as simple as letting a customer see what they are getting and effectively providing it to them - Business Planning for College Students and First-Time Entrepreneurs - By: Diya Sood
More and more students, both in undergraduate and graduate institutions, are deciding to launch their own ventures upon graduation rather than taking the traditional route of working for another firm. Likewise, more and more individuals are leaving their jobs to fulfill their entrepreneurial dreams.