• When a Customer Has Done Everything to Get Your Goat

    By: Ron Hutton
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    You try to make your customers happy. You sincerely WANT them to be pleased with your products and service. You go out of your way to provide quality and integrity in everything you do.Read more…

  • Client Appreciation - It Means Everything!

    By: Ernest Oriente
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    Want to know the secret for keeping your clients forever? And what if you could keep your revenue growing by 25 percent every year, because your clients loved the way you appreciated them? In this article, you will learn how easy it is to develop a powerful client appreciation program.Read more…

  • Dealing with Disgruntled Customers

    By: Vishal P. Rao
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    No matter how hard you try, in business you simply can't please everyone. You could have a highly trained customer service squadron and an award-winning product, but still you'd have some buyers who just weren't happy. The bad news is that unhappy customers are more eager to share their experiences than happy ones which could spell disaster for your business.Read more…

  • Creating the Right 'Viral Reputation'

    By: Gary Durkin
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    Unless you are brand new to business, or have been under a rock for quite some time - one key marketing technique (which isn’t new) - is called ‘Viral’.Based on the word ‘virus’ - viral marketing or viral business simply means it ‘spreads’ like a virus.The roots of online viral marketing really took off when Microsoft gave away free email accounts - and advertised this at the end of emails.Read more…

  • Poor Customer Service - Are Your Customers Driving Away Other Customers

    By: Rick Weaver
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    Every customer you have is a word-of-mouth advertiser for you. Unfortunately 90% of this free advertising is negative. Your goal is to get positive-word-of-mouth advertisers.Read more…

  • Identify Your "Silent" Customer Service Message

    By: Rick Weaver
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    With the growing number of people in every business sector, doing business requires creativity and ingenuity. The entrepreneur that understands the importance of thinking differently is the entrepreneur that sees their businesses growing. However, too many business owners are relying on the old ways of doing or packaging their products and services.Read more…

  • Basic Levels of Consumer Integrity that Presently Permeates Society

    By: Lance Winslow
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    Reality is not always pretty. But here is a tad bit of it for you today. Well here is an interesting occurrence that is of interest.Read more…

  • The Reality of Customer Service in America and Best Efforts in Franchising, We Can Do Better

    By: Lance Winslow
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    Yesterday I went to buy a sandwich at a franchised outlet. I thought while driving up would the owner be there to help out and save some money on labor, knowing a holiday weekend is hard to get labor. As I drove up to the place a man driving an SUV made by Lexus, nice too, cut me off stealing my parking spot?Read more…

  • Clients - What They Want from You

    By: Donnie Harrison
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    A growing number of individuals are finding themselves called to help others and go on to fulfil this call by training to become a practitioner in one of the healing arts.The range of conventional, traditional, holistic, complementary and alternative therapies is extensive with new thoughts on old themes being introduced almost daily. In some ways, the professional training undertaken to practice the therapy or therapies you have chosen, is the simple bit.Read more…

  • Customer Service, Italian Style

    By: William Von Achen
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    Nowadays, we complain nearly all of the time about how few businesses remember how to provide quality service to their customers. But a recent trip to Italy not only reminded me that the art of service is not dead, but that providing outstanding service is the key to almost any successful business. Here are a few well-worn but important principles that I was reminded of during that trip:The Customer Always Comes First: When you patronize a retail store or restaurant in Italy, it is almost always the owner of the business that takes care of you.Read more…

  • Your Voice Print

    By: John Di Lemme
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    "Mountains are built one pebble at a time and climbed one step at a time." This is a quote of mine that I personally put into practice each day as I progress towards fulfilling my WHY in life.The word pebble in this quote means that each action you take needs to be productive toward building your mountain of success.Read more…

  • Proofs of Delivery and Logistics: Speeding Throughput and Avoiding Pitfalls

    By: David Coxell
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    It should be a straightforward business scenario: making sure that the delivery documentation from the supplier or haulier matches up with the documentation at the target destination.However life is rarely straightforward, and if problems do arise, order completion times and cash flow will inevitably suffer as a result.Making the paperwork matchDocuments involved typically include delivery notes generated by the product supplier or logistics provider.Read more…

  • Are You Satisfying Your Customers?

    By: Rosanne Dausilio
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    The latest report from the American Customer Satisfaction Index (Michigan School of Business) reports the following:Customer dissatisfaction with the quality goods and services offered in the marketplace is more than a nuisance. The US economy is heavily dependent on increases in consumer spending. Such increases are hard to come by when consumers become less satisfied.Read more…

  • How to Transform Your Voicemail into an Effective Medium of Communication

    By: Scott Ginsberg
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    “Hi this is Randy. Leave me a message after the beep and I’ll get back to you as soon as possible. Thanks and have a great day.Read more…

  • Sending Mixed Signals Can Send Your Clients Away

    By: Jeff Simon
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    I call it the "wave and roll."You walk up to an intersection. You look both ways before you cross when you make eye contact with an oncoming vehicle.Read more…

  • Customer Service - A Sweet Essence

    By: Jim Hoyle
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    First let us specifically define customer service. It is the performance of a duty or responsibility due to a customer as a result of selling them a product or service.We must distinguish between customer sales and service versus customer service.Read more…

  • The Number 1 Rule for Businesses - Be Professional

    By: Denise Hall
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    Have you ever walked into a store and things looked sloppy? Stores should have nice neat displays, right? Normally, yes, but sometimes they get a bit messy on busy days and we all understand how that can happen.Read more…

  • Caring for Your Customers

    By: Terri Seymour
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    You probably think I am going to say something like, "The customer is always right." Right?? Wrong.Read more…

  • Putting The Serve Back Into Customer Service

    By: Jim Meisenheimer
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    Good service is easy to spot and hard-to-find. Mediocre service occasionally stands out but only because it's the cream-of-the-crap.Last week I had the opportunity to speak at the Lumbermen's Merchandising Corp.Read more…

  • Finding Out Why a Potential Customer is Calling On You

    By: Michael Losier
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    Our challenge as the business owner/sales person answering the telephone, is to build rapport with the caller, quickly and easily.In most cases, the caller has been told something about you and your product or service. It is your job to find out exactly what they are calling about without asking that question directly.Read more…

Most Recent Articles in Customer Service category

  • Customer Service: Reconnecting with Customers - By: Howard Lee
    No one likes to be put on hold or to endure high pressure sales tactics. Even Business owners, who, after all, are also consumers, probably hate the "hard sell" that is common at many firms.
  • Finding a reliable accountant - By: Michiel Van Kets
    If you are running your own company or if you are self-employed, hiring an accountant can be priceless. A few of the services they offer include completing tax returns, keeping company accounts, financial planning, auditing and book-keeping.
  • One Way Links! How To Get - By: Bhrat Brij
    Once you've managed to build your own website you are facing a huge dilemma: how to get your site indexed by search engines and how to get those one way links so valuable for SE.
  • Speak Easy: The Importance of Communication in the Real Estate Industry - By: Joshua Keen
    The ability to effectively communicate is one of the most important skills a professional can have in any industry. In real estate, agents have to deal with clients, colleagues, as well as the general public. If an agent is unable to speak or write well, he won't win over his target audience. He will miss out on deals and he will lose money.
  • Building Up Your Base Through Loyal Customers - By: Janice Jenkins
    Every company is going to need them. You’re going to have your best and most loyal customers. Recognizing who they are in order to get them to keep coming back is important, but it’s also important to know why they’re so loyal to begin with. You need to get your customer base to keep growing. If loyal customers are going to be the strongest base, figure out the best way to make that base as big as possible.
  • Putting Personality Into Your Business - By: Lynne Saarte
    It isn’t always just about the service. When I go into a store I expect the service to be good. I’m not always right about that, but I still expect to get good service. After all, that’s the least the store can do. If they aren’t willing to even give me good service than what reason do I have to ever come in again?
  • Handling Complaints - By: Janice Jenkins
    No company can avoid it completely. Eventually you’re going to have a customer come in who’s angry with you. There simply isn’t a way to please everyone, but how you handle a customer who’s mad can do a lot to ease back any potential damage and improve your standing with them in the end.
  • Office Desks Height Adjustability - By: Mandeep Singh
    Up until about 10 years ago most desk top heights were fixed at around 72cm from the ground. There were some manufacturers who offered height and tilt adjustable desks, but these were mainly for specialist requirements such as designers and draftsmen.
  • A Full-time Business Earning 6 Figure Income on eBay - By: Ila Bhatt
    If you want to run a full-time business earning 6 figure income on ebay, you should start thinking about customer service in a big way. Contact the winner, and congratulate them. Describe the item they have won and how the item will be shipped. Once the payment and shipping details have been taken care of, contact your buyer again. Furthermore, you should issue refunds promptly. I had customers who request refunds which I promptly refunded and they ended up buying more items from me over the long run. Why?
  • The Three Musts for Effective Customer Service and Postcard Printing - By: Rachelle Lim
    Customer relationship is very important to your business. Here are three important guidelines that you must master for your effective customer service and postcard printing.