• A New Way To Handle Complaints, Or Is It?

    By: Peter Hunter
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    What a lot of money we have been wasting on dealing with customer complaints.Instead of dealing with them and attempting to satisfy the customer we should create a process that makes complaining so difficult then when customers complain they get such a huge negative experience and never receive any satisfaction.They will think very hard before they complain again.Read more…

  • The "Marshall Plan" For Customer Aftercare: How To Spend Less & Sell More

    By: Ernest Nicastro
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    My wife likes to shop at the local Safeway. Is it because of the competitive prices? Yes, that's part of it.Read more…

  • Can Three Words In Webster's Dictionary Be The Key To Customer Loyalty?

    By: Sean D'Souza
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    Are you concerned about customer loyalty? Are your customers so loyal that they will stick with you through hell and high water? And if not, you really need to question how you can create a customer relationship that’s so gluey, that you never go bluey in the face.Read more…

  • 6 Reasons Why Complaining Customers are Golden

    By: Kevin Wirth
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    With Some Tips on How to RespondTt has probably happened to you if you own your own online business. You get an email or even a phone call from someone who is upset or unhappy with this or that about your business. Most of us don’t really care to deal with whiners or complainers, but, if you’ll just take a deep breath and take some time to think about it, many times they offer you some solid insight into your business that you would not have seen.Read more…

  • Complaints Are Actually A Good Thing!

    By: Diane Hughes
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    Nobody likes to get complaints. They make you question your judgment, they can ruin your day, and they almost always leave you in a bad mood. But what if I told you that complaints are actually a good thing?Read more…

  • Top Ten Strategies for Delivering 5-Star Customer Service

    By: Bea Fields
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    Customer satisfaction is valuable, but customer loyalty is priceless. In today's competitive world of business, it is becoming more and more important to deliver customer service that is unbeatable. These ten creative strategies can support you in turning your customers into walking billboards for your business.Read more…

  • Listening to Customers - 5 Tips

    By: Martin Haworth
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    In a strange juxtapositioning of articles, this month's UK 'Read more…

  • Are You Giving Your Customers Enough Reasons To Return To Your Business?

    By: Karin Manning
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    Good customer service just isn't enough anymore in the marketplace in which we live. Times are changing and business owners are learning that they need to create such an awesome customer loyalty program that they are always at the forefront of their customers' minds on a regular basis.To compete in today's global marketplace you need to stand out from the crowd - be better than your competitors, be faster than your competitors and, more importantly -BE MORE MEMORABLE THAN YOUR COMPETITORS!Read more…

  • Dissatisfied or Rude Customers Can Be Satisfied Customers

    By: Patricia Weber
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    On a recent airline flight I was an upset customer. I was arriving on a late inbound flight and connecting with the last flight out on the same airline, but the connecting flight left without me! At first, I was furious when told to wait in a line of 300 people to resolve my problem.Read more…

  • Transforming Disgruntled Customers into Your Biggest Advocates

    By: Stephen Munday
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    “I am writing to complain about the widget I bought from your site the other day.”Sell anything and eventually you will be on the receiving end of a sentence like this. So how do you turn a disgruntled customer not just into a satisfied one, but – even better - into a powerful advocate for your business?Read more…

  • Renewing Customer Loyalty

    By: Joe Love
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    Every business loses customers, but not many do much about getting them back. And that is a big mistake. Studies show that the average business looses 20 percent of its customer base each year.Read more…

  • Increase in Customer Sales = Increase in Customer Service

    By: Maida M. Barrientos
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    One of the most popular questions asked in online business forums or even by my customers and subscribers is this :“How the hell can I increase my sales?”or“I’ve got tons of visitors but nobody seems to be buying anything? What gives?Read more…

  • 4 Easy Steps to Better Online Customer Support

    By: Bina Omar
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    Customer support is very important when you're running a business, whether your business is on or off the net. If your customer support is hopeless, you'll soon find your customers running away from you and worse, telling others to stay away too.If you're like many of us out there, the last thing you want to do is to spend the whole day replying to customer support emails.Read more…

  • Customer Service Has Moved Toward Customer Care

    By: Richard Saporito
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    As I waited for an answer to my VCR inquiry from a stereo company, the recording stated a “customer care” representative would be available shortly. At that moment, I realized it’s finally catching on everywhere. With aging baby boomers, world events and additional pressures in today’s society; it is “customer care” that has evolved in our economy.Read more…

  • Increase Sum in Your Check Account with Follow-Ups

    By: Janice Chiang
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    We’ll be examining what makes follow up to prospects/customers so important on our online world today.Are you familiar with this scenario? Joined an affiliate program with good pay-out.Read more…

  • My Child Has Opie Eye!

    By: Thea Swafford
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    7:00 a.m., the silence in the house is broken by my child's call to me, from another room, "Mom, please take care of my Opie eye!Read more…

  • Why Can't Microsoft Make "Soft" Packaging?

    By: Eileen McDargh
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    Why is it that Microsoft wants you to buy its product but does not want you to open the plastic case that is welded around the cardboard box? I believe that such packaging along with cockroaches will survive atomic disasters!Good luck finding any clue as to an easy way to open this fused bit of skin-tearing packaging.Read more…

  • Communicating Value

    By: Terence R. Traut
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    Abstract: People buy for their reasons, not yours. This article covers the key elements that prospects want to hear you talk about.Always, but especially during lean times, effective sales professionals know the importance of communicating value.Read more…

  • The Death of the Loyal Customer

    By: Wayne Patterson
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    One of my classes in management focused on the repeat customer. The course stressed the importance of the repeat customer to the financial welfare of the business. We spent hours discussing ways to turn “first time” buyers into repeat customers.Read more…

  • Difficult Customers - There's No Such Thing

    By: Alan Fairweather
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    A couple of years ago I had a call from a Customer Service Manager working in the paper industry. He wanted me to run a seminar for his team, on "How to Deal with Difficult Customers".I had several telephone conversations with this manager organising dates, times and getting to understand his business.Read more…

Most Recent Articles in Customer Service category

  • Value Delivered Through Customer Service - By: Stephen Milford
    What is customer service? No matter who the person or what the organisation, the answer to this question is always generic. They will say: "Customer service is about giving customers what they want" or perhaps "it's about satisfying customers" some times they will say that it is about "making customers happy."
  • Airline Miles Credit Cards: The Best Way to Use Them - By: Alice Shown
    The airline miles credit cards are indeed a great advantage for the frequent travelers.
  • Care About Your Customer's Needs - By: Lynne Saarte
    Your customers’ wants and needs? Do you know the issues they face everyday and the things they struggle with? Do you know what your company can do to make their life easier and increase the chances of them giving your store a chance? If you do not know that much about your customers than how exactly are you supposed to connect with them? The best kind of marketing is the kind that is specifically aimed at fulfilling a customer’s needs.
  • The "Oracle" And The Intoxilyzer: DWI/DUI Source Code Defense - By: Maury Beaulier
    In 2008, DWI/DUI challenges to the breath test, now, more than ever, have become viable and important. The latest challenges involve attacks on the source code, and the state's failure to provide that computer source code for testing. In each case, a source code motion should be considered.
  • Local Authorities Efforts in recyling - By: Michiel Van Kets
    Waste management is a serious matter that affects all communities; we are all contributors to the loads of garbage and litter that increase day by day.
  • You Need To Know Your Customer's Needs To Fulfill Them - By: Janice Jenkins
    You cannot give someone what he or she wants if you do not know what it is that they want, so the question then becomes, how do you figure out their needs?
  • Answer Their Questions Before They Can Ask - By: Kaye Marks
    The best way to get customers happy is by giving them as much convenience as you possibly can.
  • Customer Service: Reconnecting with Customers - By: Howard Lee
    No one likes to be put on hold or to endure high pressure sales tactics. Even Business owners, who, after all, are also consumers, probably hate the "hard sell" that is common at many firms.
  • Finding a reliable accountant - By: Michiel Van Kets
    If you are running your own company or if you are self-employed, hiring an accountant can be priceless. A few of the services they offer include completing tax returns, keeping company accounts, financial planning, auditing and book-keeping.
  • One Way Links! How To Get - By: Bhrat Brij
    Once you've managed to build your own website you are facing a huge dilemma: how to get your site indexed by search engines and how to get those one way links so valuable for SE.