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Information
Successful Call Centers Don't Need High Technology
I walked into a call center the other day, a small one, and something amazing hit me.There is absolutely no high technology present in the calling areas.Sales reps use paper printouts of customer names, make chicken scratches to note who says yes, no, maybe, call back later, and not in.Read more…Why Don't Telemarketers Earn More?
I used to literally sit at my father’s feet while he made business to business calls, to introduce himself, and to set appointments.He was a spectacular telemarketer, before that word was invented.His formal title varied, but one of them was, Account Executive.Read more…Telemarketing Turnover: Game Over!
A large metropolitan newspaper has a 300 seat call center.Every 90 days, on average, it turns over every one of those seats. Its annual telemarketer turnover rate is 400%, costing an estimated six million dollars.Read more…Take A Telemarketing Test Drive!
According to recruiting specialists, most job seekers are so dedicated to the hunt that they don’t really stop to consider whether they will be happy doing the work, if they capture the position.So, imagine this scenario.Rosie has just been informed that she has earned a spot at Happy Time Telemarketing, and she is to report to work, first thing in the morning.Read more…Cold Calling -- Turn the Nightmare of Cold Calling into a Sales Success
Do you know that some of the greatest salesmen do it on the phone?Yet, I keep hearing how cold calling is a nightmare, how they hate it, and how even some sales gurus say "cold calling is dead." Here are some of the reasons I’ve heard from my own sales trainees, at least in the beginning: 1) Rejection—All I got was No’s and the phone slammed in my ear.Read more…Sales Stars Pitch From The Bullpen!
When I was recruiting a call center staff for a Fortune 500 company, one of my associates fielded an inquiry from an applicant, and then handed the phone to me.“The job sounds interesting,” the caller said, and then she whispered, “But is there a window?”“A window?Read more…Bigger Voices Sell Better!
I was never really fond of my sales manager when he strode into the call center and bellowed: “It sounds dead in here. Raise your voices!”Was he crazy?Read more…Ring In Your Sales With Bells!
When I was developing a call center for Xerox, I made a deal with my onsite coordinator:“Put combination locks on the doors, and don’t permit any tours without speaking to me, first!”I knew that a successful telemarketing unit would not only attract busloads of corporate tourists and gawkers, but it would be misunderstood.One reason I promote privacy is that I strive to create a unique environment in a call center, unlike that in any other department.Read more…5 Ways To Keep Your Call Center POSITIVE!
It’s not an easy job, managing a room with potentially hundreds of people in it. How do you help them to be productive?One of the best ways is by managing the mood of the place.Read more…Ok, Use YOUR Script, But Stick To That!
I believe in the expression, “Let a thousand flowers bloom.”Last Spring, it literally got me into trouble, because I planted a zillion wildflowers in the back yard, to have my own version of a Monet garden.It worked, too well!Read more…The Art of Goosing Sales: Bring In An Eagle, Fast!
There are lots of little secrets that can help you to build sales in your telemarketing unit.But few things goose sales better or faster, than bringing an eagle into the room.An eagle is someone who very quickly soars above everybody else, or if he’s shy of achieving the production of your leaders, he’s still swooping down on them, minutes, hours or days after hatching from training.Read more…How to Write a Cold Calling Script for Your Cleaning Business
Have you ever decided to just pick up the phone and "wing-it" when cold calling for your cleaning business? How did it go? My guess is not so well...Read more…Relationship Building 101: Just Call Them To Say Hello
There are a million reasons to call a prospect—all of them proper and official.For instance, you can call to tell them about a special sale, to introduce a new product, to alert them to a company-sponsored event.You can remind them to stock up on an item that is facing an impending shortage.Read more…Dear Prospect: Teach Me How To Sell You!
Peter F. Drucker, renowned management consultant and my professor, was fond of warning us against being “too clever.”This is very sound advice generally, but it is especially on the mark with respect to designing our sales approaches.Read more…Gee That's A Great Sales Script!
According to that oft-quoted compendium of bizarre statistics, The Book of Lists, people rank their fear of public speaking higher than their fear of death.The Book of Lists missed an opportunity because it didn’t have people rank their fear of writing. Granted, it’s less obvious and not nearly as traumatic as having to deliver a speech, but still, a lot of folks suffer from it.Read more…Telemarketing No Call List
The telemarketing no call list is something that you most definitely need to be familiar with and aware of if you engage in telemarketing as part of your marketing and sales program, if you outsource telemarketing duties, or if you provide telemarketing services for other companies.Historically, telemarketing has been deemed as an annoyance by many due to unscrupulous practices of telemarketers who solicit business through telemarketing, making unwanted calls, sometimes at unreasonable hours, and basically being a nuisance to the people they call.In addition to the standard annoyances, the telemarketing industry has also developed a bad reputation due to deceptive and fraudulent practices of some telemarketers.Read more…How to Develop Content Rich Teleseminars
Here's the deal. You are interested in trying your hand at teleseminars. You have heard the plethora of positive testimonials that demonstrate the endless financial possibilities of teleseminars.Read more…How to WOW Your Audience
All professional speakers who "wow" their audiences have one thing in common: P-A-S-S-I-O-N!A public speaker can have the best information, the best voice, and the best Powerpoint presentation on the planet, but without passion, the speech will fall flat every time.Every speaker is a motivational speaker.Read more…How to Work With Hotels for Booking Seminars
When deciding what hotel to book your seminar at, you should always remember that price isn't the only consideration. If you're on a tight budget, then price may be the most important negotiating point, but don't forget to inquire about what you'll actually get for your money.Some hotels include things like self-serve water and coffee service, while others will charge extra for these amenities.Read more…How to Boost Teleseminar Registration
Have you jumped into the exciting world of teleseminars? Teleseminars provide an exceptional business opportunity for any entrepreneurial minded individual. Although you will create a “product” from your teleseminar, a major factor in your teleseminar success is participation.Read more…
Most Recent Articles in Sales Teleselling category
- Selling Products and Advertising are Very Legitimate Methods - By: Suresh Kumar
While creating an income with the internet, most people don't even consider a much more effective method for making money on the internet, which is by selling their own services. Now simple math will tell you that if you are selling DVD players and are making $5 for each one you sell, it will take 200 sales to make $1000 of profit. - Top 3 tips for choosing an Appointment Setting Telemarketing Company - By: David Regler
Are you looking for a steady flow of appointments with prospects? For many companies considering using telemarketing, appointment setting is main objective. I've lost count of the number of times I've spoken with a client and they tell me "I just need to get in front of them..." - Cold Calling is a HIGH Percentage Game! - By: Dr. Gary S. Goodman
If you go to Vegas, Atlantic City, or even Monte Carlo, it pays to find the high percentage games and to play them.Typically, Blackjack is among them, which means it returns generally more money in winnings than say, the slot machines.One of the main objections of ardent Anti-Cold Callers is that they believe cold calling is a low percentage play, that when you do it you’re phoning people with brick homes and trying to sell aluminum siding to them. - Reduce Resistance and Inspire Curiosity By Becoming A "Cold Calling Journalist" - By: D.M. Arenzon
We’ve all heard the same brush-offs from our prospects at one time or another. And you know what? It really gets old after awhile and often it can get a bit frustrating, these include responses such as:"Call me back in six months and we can talk. - I Hate Cold Calling, But, Will It Really Help My Small Business? - By: Brandt Stohr
I hate cold-calling. In fact, there are a lot of horrible pains I would suffer before cold-calling someone. And I think that many small business owners feel the way I do. - Cold Calling Can Lead To Severe Depression If Your Prospecting Efforts Are Not Diversified! - By: D.M. Arenzon
In the financial markets the key to building a successful investment portfolio is through diversification. This means that a diversified portfolio includes stocks, bonds, mutual funds and other investment vehicles. This type of "diversified approach" in the financial markets can also be applied to your prospecting efforts. - Redecorate Your Office And Increase Sales! - By: D.M. Arenzon
It’s just another day at the office, huh? The time is 8:30 in the morning, you walk into your office and the first thought that enters your mind is the following: "I feel like I was here like two minutes ago." We’ve all felt that way, no? - Why Cold Calling Detractors Don't Belong In Sales Work - By: Dr. Gary S. Goodman
I’ve had it up to here with self-appointed sales experts who pop-off with nothing but disrespect for cold-calling.They don’t know what they’re talking about and they appeal to the worst possible motivation in other salespeople: The desire to get something for nothing.Cold calling takes work, and genuine salespeople don’t mind that one bit. - Five Ways Cold Calling Beats Competing Methods - By: Dr. Gary S. Goodman
You’ve probably been a little confused by the ads and articles that say opposing things.Some tout cold calling as a great tool, while others claim it is a waste, pass?, and too difficult. - I Make Cold Calls And I'm a "Thank You Note O-Holic" - By: D.M. Arenzon
It’s important that I get my feelings out and by doing so I’m hoping that I will inspire other cold callers to do the same. Are you ready to hear what I’m about to say? Ok, here it goes....