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Conference calling is one of the best business solutions to conduct a meeting over the telephone, in which more than three persons can participate to share some points. Or in other words, it is a means of communicating with more than one person simultaneously, without actually being physically present at a designated place. Conference calling offers mainly three modes for communication, i.Read more…
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Meetings are often considered the number one time waster at work (according to time management surveys). They are often poorly planned, poorly run, and don’t achieve anything. To make it even worse, we have to put up with “the participant from hell”.Read more…
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Once you have started out on a new restaurant venture, luring many customers isn’t too difficult, but in order to ensure that your business stays profitable, you have to strive for repeat customers. Which means, you have to make first time customers happy so they will come back and also tell others. It is here that good customer service holds the key as it forms the essence and lifeblood of any business irrespective of the industry.Read more…
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A few years back, the department I worked in was having a meeting, during which management explained how we'd need to assist customer service in answering phones during lunch breaks and peak times. They concluded by asking if anyone among us would have a problem with doing just that.Immediately, I raised my had and said, "I do.Read more…
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A lot of times, the amount of satisfaction that one receives in a job is in direct relation to the way they interact with their co-workers. There are McDonald's employees that are happier then rocket scientists due to their attitude and demeanor while in the workplace. To that end, we've assembled some more tips on how to be happy on the job.Read more…
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Do not discuss anything personal with your co-workers, especially about your income, home life and personal beliefs. It is okay to discuss general things, such as current events. You will see that when disputes arise your co-workers are not your friends.Read more…
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Just about anyone who's ever worked in a cubicle would agree that they're often depressing, with their neutral color faux walls, confined space, and the general feeling of isolation that they engender. Let's face it -- being boxed in for eight hours a day isn't exactly appealing.Still, there are ways to make even the blandest, smallest cubicle more appealing while maintaining a professional work environment.Read more…
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BackgroundRecently in one of the HR-group…someone shared one statement, which was
“All employees in all organizations hate HR. This is the statement of a high profile professional (other than HR) employee. So what is your experience?Read more…
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Working today is much different than 50 years ago. What was once unheard of is now commonplace among today's office workers. Unfortunately, being safe on the job has also changed, but not for the better.Read more…
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Excerpt from Dr. Julie Miller’s Fourth Edition, Business Writing That Counts!Controlling Your TimeI bet you now receive ten times more e-mail messages than snail mail.Read more…
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As an employee you need to be ready to face conflict situations in the workplace. There are many different people with different backgrounds and visions trying to achieve same goal as you. As a result the conflict takes place.Read more…
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What is inspiration in the workplace?Inspiration is what happens when circumstances are right. Like meditation, you can’t meditate either.Read more…
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Aware Entrepreneurs practice business in ways that contribute to renewal. This runs counter to a common workday experience that leaves individuals feeling drained and depleted.Recently I compiled a list of five agreements for my team.Read more…
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Did you know the color of your office and surroundings can actually have an effect on your productivity? So if you have been feeling sluggish and seeking an answer in motivation, it may be as simple as picking up a paint brush. A couple of questions you need to ask yourself before you paint, is do you want a relaxing environment, or do you need your workspace to be more stimulating?Read more…
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Using teleconferencing services for business needs is becoming a primary collaboration tool used by the majority of businesses. Thanks to developments in teleconferencing services for business needs companies do not have to stick with only one type of service.Audio conferencing is still the industry standard for many conference call service users.Read more…
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It was the tale of two airlines, though in each case the planes carried the same insignia and the personnel were paid by the same corporate coffers.During my first trip to Florida, I was on a flight where the attendants were noticeably cheerful, enjoying themselves, each other, and the passengers, and they seemed genuinely eager to please.On my second trip, a few days later, a different crew was grouchy and nonverbally venomous.Read more…
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In my last article I talked about the way communication is split into three sections, the words, the way they're said, and body language, and quoted Professor Albert Mehrabian's figures and findings.Well, talk about disturbing a hornet's nest. I posted to a large networking website and was roundly criticised for getting the Prof's rules wrong.Read more…
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We've all heard tales of office Christmas parties that ran amuck. Coworkers get caught making out in the copy room or a storage closet. Reports of after-hours office frolicking run like wildfire through the halls and floors of businesses.Read more…
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Take a moment and think about the following diseases; depression, paranoia, schizophrenic, dramatic or compulsive. If you do not come up with an example, you could think about Melvin Udall (Jack Nicholson in “As Good as it gets”):
... Melvin Udall ...Read more…
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Has it ever happened that you ask someone, what seems to be a simple question, and they don’t seem to be able to give you a straight answer?Do you wonder if you are not communicating clearly?There are a number of factors that can have an impact on the person you asked the question of.Read more…
